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May 17, 2026

AI’s Impact on the Two Rooms

Many of us have seen moats disappear over the years, forcing us to rethink our value in the marketplace. We accept all these changes now, but there was genuine terror […]

Clients, Expertise, The Work

May 10, 2026

Doing Your Own Events Well

Even though peak-pandemic days are behind us, there’s still a deeply pent up desire for human connection, where you spend time with like-minded people, if only to see if God […]

Growing Your Business, Growth, Marketing, Marketing Yourself

May 3, 2026

Making Staff Augmentation Work

More and more creative firms are getting nudged into “staff augmentation” for their clients, and a dozen of my clients have embraced it–all of those are making buckets of money. […]

Managing People, Roles

April 26, 2026

Being Reluctantly Offensive

In certain service-oriented roles, you can never afford to be offensive or challenging. Think doorman, front desk at a drycleaner, and a thousand others. In other roles, where the customer […]

Managing Clients

April 19, 2026

Investing in Ee Retreats at Remote Firms

The pandemic changed a lot of things, and we still haven’t adapted our business to the new world. There were many deep changes: Let’s dive deeper into that last change: […]

Managing People

April 12, 2026

Your Role in Changing the World

Your first instinct in reading this is to skip it if you’re still young. Please don’t. Trust me, it’s something I’ve tossed in my mind since I was in my […]

Management, Managing People

April 5, 2026

13 Signals Your Website Might Send

Not having a great website is sort of like having a lousy lobby in a great hotel. But rather than focus on the negative, which would be easy to do […]

Growing Your Business, Growth

March 29, 2026

Your Firm Needs More (Healthy) Tension

There are two kinds of tension: the kind that has you sleeping on the couch, and the kind that holds up bridges. The latter is healthy, and you need more […]

Developing Processes

March 22, 2026

Dip Your Toe in Productization

How we think about marketing is very inefficient these days. We throw people at problems and want clients to pick up the hourly bill, while we keep depending on our […]

Expertise, Processes, The Work

March 15, 2026

Employment Law + Economic Flexibility

I’m in Aveiro, Portugal at the moment, headed by train to Porto this morning, so why not write about the world of work in Europe. Here’s an uncomfortable truth: worker […]

Growing Your Business, Managing People

March 7, 2026

The Power of Competitive Bids

We live on a 61-acre farm outside Nashville, and our neighbor recently sold 70 acres, some of which adjoined our property. There was a public auction one spring morning, and […]

Succession and M&A

March 1, 2026

When a New CMO Takes Over

You may feel secure in a specific client relationship. The communication is good, they let you lead, and they’ve been with you for seven years. They even let you manage […]

Managing Clients

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