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February 12, 2023

Are You a Personality-Led Firm Or An Institution?

Some firms are personality driven and some are institutional. Normally I’d prefer to wait until I have a fully-formed POV on something before writing about it, but the clarity has […]

Management, Managing People, Succession, Succession and M&A

February 5, 2023

The Message An Undifferentiated Firm Sends

When I have the opportunity to speak from a stage, it’s more of a one-way affair. When I’m working with a single client, it’s a small sample size. But I […]

Expertise, Managing Clients, Marketing, Marketing Yourself

February 1, 2023

How Do You Know When It’s Time to Sell?

If you’re interested in one day selling the firm you’ve created and built, how do you know when you’ve maximized your potential EBITDA multiple and likelihood of success finding a […]

Succession, Succession and M&A

January 18, 2023

Three Principles of Service Offering Design

There are six modules in our Total Business Reset, and my favorite might be the third, where we work through Service Offering Design (SOD). That’s partly because by that point […]

Clients, Managing Clients, Processes, The Work

January 8, 2023

Avoiding the Growth Trap

Growth is a particularly easy trap to fall into in Western cultures, where phrases like “Protestant work ethic,” “American dream,” and “rags to riches” hammer home the notion that there […]

Growing Your Business, Growth, Management, Managing People

January 1, 2023

What I Think 2023 Will Bring For You

First off, I should start this by saying I have no idea what’s going to happen, but you might take what I think and combine it with your own instincts […]

Benchmarking, Clients, Developing Processes, Management, Managing Clients, Managing People

December 21, 2022

Your Clawing Entrepreneurship Needs To Be Balanced With Something Else

I’ve long been fascinated by the idea that some tension is bad (the kind that has you sleeping on the couch) and some is good (the kind that holds up […]

Growing Your Business, Growth, Management, Managing People

December 11, 2022

Your Weakness…Is Your Greatest Strength

There’s something more personal about this field you and I work in (advertising, design, dev, PR, etc.). I suspect that’s because the entrepreneurs who start firms love the field itself. […]

Management, Managing People, Roles

December 5, 2022

Be Reckless With Your Money, But Be Ruthless With Your Time

Last year about this time I decided to set a few goals for the year. For the first time, I decided to keep it really simple by choosing three: The […]

Management, Managing People, Roles

November 27, 2022

Unique Challenges Of That Very First Experienced Hire

You’re about four or six years into this thing. So far, your success has come in part from hiring inexpensive eager young people who wanted to build something with you. […]

Expertise, Management, Managing Clients, Managing People, Roles

November 22, 2022

Your Five Options When Faced With Unclear Project Scope

I see multiple deer near this road by our farm nearly every time that I pass it. Last week there were six, and two of the younger ones just stood […]

Clients, Managing Clients, Marketing, Marketing Yourself, Processes

November 6, 2022

What Your Team Wants You to Know

We started doing something interesting in our Total Business Reset offering, recently, and the results have been enlightening. We have two carefully crafted surveys—one for principals and one for each […]

Developing Processes, Managing Clients, Managing People, Marketing Yourself

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