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April 23, 2020

What You Can Be Certain About When There's Uncertainty Everywhere

One of the most challenging aspects of leading in a time like this is the uncertainty. Should I cut staff? What impact will government assistance have on my decisions? When […]

Benchmarking, Clients, Developing Processes, Finance, Management, Managing Clients, Managing People, Marketing, Marketing Yourself

April 20, 2020

[DECK] Getting Your Head Straight As "Normal" Approaches

On Friday, our entire neighborhood’s internet went down during the live webinar, so I just started over and recorded it from scratch. We weren’t able to capture the Q/A. This […]

Benchmarking, Clients, Developing Processes, Finance, Management, Managing Clients, Managing People, Marketing, Marketing Yourself

April 7, 2020

[DECK] After the Triage, How Do You Prepare for Life on the Other Side?

Greetings! I wanted to send you the finished audio/video file of yesterday’s webinar, entitled “After the Triage: How Do You Prepare Your Firm For Life On the Other Side?” Here […]

Benchmarking, Clients, Developing Processes, Finance, Management, Managing Clients, Managing People, Marketing, Marketing Yourself

April 1, 2020

After the Triage, How Do You Prepare for Life on the Other Side?

After the Triage, How Do You Prepare for Life on the Other Side? You’re probably busy doing and thinking and reading, these days, so I’ll keep this short: If I […]

Benchmarking, Clients, Developing Processes, Finance, Management, Managing Clients, Managing People, Marketing, Marketing Yourself

March 25, 2020

Update on Staff Reductions at Your Firm

Dismissing Staff Humanely We had 998 register for the webinar yesterday on “Staff Reductions: Why, When, How…and the Alternatives”–a surprisingly large number. We were able to capture great audio so […]

Benchmarking, Clients, Developing Processes, Finance, Management, Managing Clients, Managing People, Marketing, Marketing Yourself

March 22, 2020

A Personal Note from Me to You

A Personal Note from Me to You I cope by writing. If I go too long between “fixes” I start to shake a little and get grumpy. So far, reaching […]

Benchmarking, Clients, Developing Processes, Finance, Management, Managing Clients, Managing People, Marketing, Marketing Yourself

March 15, 2020

Update on the Impact of COVID-19 On Your Marketing, Creative, or Digital Firm

Navigating the Impact of COVID-19 on Your Firm We had 850+ register for the webinar this week on “Preparing Your Firm for the Coronavirus”–a surprisingly large number. After not being […]

Benchmarking, Clients, Developing Processes, Finance, Management, Managing Clients, Managing People, Marketing, Marketing Yourself

February 28, 2020

Signals That Never Penetrate Our Immune System of Ideas

Our Own Immune System to Ideas To some extent we all have an immune system to certain ideas. The things you automatically discount might be from a certain political persuasion, […]

Growing Your Business, Growth, Management, Managing People

January 30, 2020

How To Handle That Employee You Simply Cannot Fire

That employee is you. But forget about you for a minute. Think about a key employee who is integral to your firm, because this isn’t going to work if we […]

Management, Managing People

January 24, 2020

Quit Trying to Hire People as Smart and Fast As You Think You Were

Building your firm around extraordinary people looks like a good idea, on the surface, but it doesn’t work out well in the long term. Here’s why: Your very best employees […]

Growing Your Business, Growth, Management, Managing People, Processes, Roles

January 16, 2020

Pros and Cons of Agile...in the Real World

The “agile” word is kind of like the “UX” word—a lot more firms are slinging that term around than are actually doing it well. Those firms are all over the […]

Clients, Digital, Management, Managing Clients, Managing People, Processes, Roles

November 21, 2019

One Simple Way to Measure Your Firm's Performance

The simpler the better, and that applies to this very useful method of calculating the extent to which you are achieving your firm’s potential. I have a benchmarking service that […]

Benchmarking, Developing Processes, Finance

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