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August 17, 2022

Why Most Firms In This Space Are “Owner-Operators” And What That Means

Why are there virtually no outside investors in this space? You know, people who want to invest in a firm without actually running it? And what are the implications of […]

Management, Managing People, Succession, Succession and M&A, The Work

June 12, 2022

Why You Should Be Hopeful About The Future

My professional life is consists mainly of fixing things: noticing what works elsewhere, listening closely to a given situation, and then applying those principles uniquely to foster improvement. That means […]

Management, Managing People

May 9, 2022

You Are Not Alone: Many Management Struggles Are Similar

As part of every Total Business Reset we do, we survey all of a firm’s employees on a number of different factors… from onboarding experience to internal processes to people […]

Management, Managing People

May 1, 2022

My Thesis…And How Much “Purpose” Your Business Needs

I have a lot of goals in my personal life, but I like to keep those separate from my business life. The more overlap there is between your personal and […]

Clients, Expertise, Management, Managing Clients, Managing People, The Work

April 19, 2022

Confidence, Opportunity, Capacity

What leads to business success? If you’ve ever gone back to your high school reunion, you’ve probably seen some surprise success stories and scratched your head while asking the same […]

Developing Processes, Finance, Growing Your Business, Growth, Management, Managing People, Marketing, Marketing Yourself

April 17, 2022

Lobbing Facts Over The Wall…Or Having Real Conversations

Today, I’ve got nothing about how to make better business decisions while running your independent marketing, digital, or creative firm. Instead, I’m just going to share something that’s been on […]

Management, Managing People

March 12, 2022

Your Core Values Need To Actually Start Meaning Something

You read the title, and you already know that this article isn’t relevant for you. Sure, those other guys slap their core values on their website and don’t give two […]

Management, Managing People

March 7, 2022

Planning On Capacity And Growth In An Uncertain World

In an interconnected world, the possibility of local disruption is magnified when events halfway around the world pop up. Supply chain disruptions, foreign wars, and disease that travels by plane […]

Clients, Growing Your Business, Growth, Management, Managing Clients, Managing People, Roles

February 26, 2022

The Problem With How Our Industry Understands Project Management

When I do a Total Business Reset of a firm, there are six modules we work through, and one of those is around roles and people and how to structure […]

Developing Processes, Managing Clients, Managing People

February 21, 2022

Be Careful How You Allocate Your “Engagement Units”—They May Not Grow Back

I look back fondly on all of the jobs I had when we had two young kids and I was in grad school for five years, full-time: The money was […]

Clients, Expertise, Management, Managing Clients, Managing People

February 6, 2022

How Open Should You Be About Your Firm’s Finances?

We live in different times. Just twenty years ago it wasn’t uncommon for the team to have no idea what the hourly rate was, they weren’t allowed to see proposals, […]

Developing Processes, Managing People

January 26, 2022

Don’t You Dare Go Back To The Way Things Were!

Most of my flying (mostly in a Piper Lance) was from northern Indiana, where we lived in a small town for twelve years. One of the reasons we moved was […]

Management, Managing People

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