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December 18, 2023

How to show appreciation to employees without any profits

If your coffers aren’t quite as full as you’d like at the end of this year, you’re not alone. It has been a tough year for many in our industry, […]

Managing People

October 23, 2023

The Pros/Cons of Remote Work

I wrote about this a few years ago, and I probably won’t write about it again for four years or so. I’m convinced that we should be unconvinced about the […]

Developing Processes, Managing People

September 30, 2023

Should You Be Dismissing Staff More Quickly?

I was talking to an agency owner about a standing New Years resolution he had. Before the beginning of each new year, he and his business partner had a pact […]

Managing People

September 26, 2023

One Step At A Time, People

This is good. You made some courageous decisions this year. Some around current clients, some around which accounts you didn’t pursue, some around how many people you can afford to […]

Growing Your Business, Managing People

September 10, 2023

See Yourself Anywhere In These?

This article is a grab bag of the things I’ve noticed in working with 1,000+ firms through the Total Business Reset process. Maybe you’ll see yourself in some of them: […]

Benchmarking, Clients, Developing Processes, Finance, Growing Your Business, Growth, Management, Managing Clients, Managing People, Marketing, Marketing Yourself, Processes, Roles, Succession, Succession and M&A

August 27, 2023

Building a Personal Firm…or an Institution

There are several models for running a firm, and before noting two of them, I want to make clear that one isn’t better or more advanced than the other—just different. […]

Growing Your Business, Growth, Management, Managing People

August 17, 2023

Leading During Difficult Times

Some firms are doing really well. Some firms are about ready to close up shop. But the vast majority are just in the ugly middle: not terrible, not great, and […]

Developing Processes, Finance, Management, Managing People, Marketing, Marketing Yourself

July 24, 2023

Treating Ourselves As Professionals or Amateurs

In high school, I ran two marathons and one one-half marathon. I also ran the 2-mile in track, as well as cross-country every fall in the mountains of North Carolina. […]

Management, Managing People, The Work

July 17, 2023

Reimagining Your Leadership Team

An executive team or leadership team (I’m going to use the phrases interchangeably) makes perfect sense. Each of the members represents a key leader of an important segment of the […]

Management, Managing People, Processes, Roles

July 9, 2023

Some Tensions Are Actually Healthy

As humans, we instinctively attempt to reduce tension—especially in relationships. Unresolved tensions create stomach acid, introspection, and all kinds of tension-easing strategies, most of which are not in your long-term […]

Management, Managing People, Processes

June 12, 2023

Should You Be Present, Prominent, or Dominant?

I decided to write this article four years ago and I have made zero progress on it until today. But its continued presence in my “ready to write” folder is […]

Clients, Expertise, Growing Your Business, Growth, Management, Managing Clients, Managing People, Succession, Succession and M&A

June 4, 2023

How To Run Your Firm In Uncertain Times

I’ll talk with 3-4 prospective clients and 15-20 clients every week, and I like to ask them how things are going. I also try to stay in touch with larger […]

Benchmarking, Clients, Developing Processes, Management, Managing Clients, Managing People

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