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June 4, 2023

How To Run Your Firm In Uncertain Times

I’ll talk with 3-4 prospective clients and 15-20 clients every week, and I like to ask them how things are going. I also try to stay in touch with larger […]

Benchmarking, Clients, Developing Processes, Management, Managing Clients, Managing People

May 20, 2023

Incongruities Of What We Say…and Do

Okay, let’s have a little fun. But let’s do it at your expense, and not mine. That’ll be even more fun! Picture this. You finally go to the dentist, reluctantly. […]

Clients, Expertise, Management, Managing Clients, Managing People, Marketing, Marketing Yourself

May 14, 2023

Pros + Cons of Having a Partner

I’m collecting stories from my career, and when I can’t get fired anymore, I’m going to write them up (anonymized, of course). One of the funniest was years ago in […]

Management, Managing People

April 23, 2023

Weave Your Past Experience Into One (Of Many) Options for Success

You should not feel trapped by your career success. I harbor this core belief that’s likely to strike you as pretty odd, but I hope you’ll let me explain: You […]

Expertise, Growing Your Business, Growth, Management, Managing Clients, Managing People

April 17, 2023

Four Penultimate Signals To Watch For

To be frank, part of the reason I’m writing this article is because I just love that “penultimate” word. It means “second to last”, which means that there’s just one […]

Management, Managing People, Succession, Succession and M&A

February 26, 2023

Calibrate How Much You Care

Caring too much about something can put you at a distinct disadvantage. Car salespeople know this when they detect even the slightest interest or sense any desperation on your part. […]

Managing Clients, Managing People

February 19, 2023

Whose Advice Should You Listen To?

Picture yourself with a significant, challenging question that you pose to three different people. The advice you get in return is conflicting, but seemingly logical and definitely heartfelt. There’s no […]

Expertise, Management, Managing Clients, Managing People

February 12, 2023

Are You a Personality-Led Firm Or An Institution?

Some firms are personality driven and some are institutional. Normally I’d prefer to wait until I have a fully-formed POV on something before writing about it, but the clarity has […]

Management, Managing People, Succession, Succession and M&A

January 8, 2023

Avoiding the Growth Trap

Growth is a particularly easy trap to fall into in Western cultures, where phrases like “Protestant work ethic,” “American dream,” and “rags to riches” hammer home the notion that there […]

Growing Your Business, Growth, Management, Managing People

January 1, 2023

What I Think 2023 Will Bring For You

First off, I should start this by saying I have no idea what’s going to happen, but you might take what I think and combine it with your own instincts […]

Benchmarking, Clients, Developing Processes, Management, Managing Clients, Managing People

December 21, 2022

Your Clawing Entrepreneurship Needs To Be Balanced With Something Else

I’ve long been fascinated by the idea that some tension is bad (the kind that has you sleeping on the couch) and some is good (the kind that holds up […]

Growing Your Business, Growth, Management, Managing People

December 11, 2022

Your Weakness…Is Your Greatest Strength

There’s something more personal about this field you and I work in (advertising, design, dev, PR, etc.). I suspect that’s because the entrepreneurs who start firms love the field itself. […]

Management, Managing People, Roles

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